Emergency Food Storage | FAQ

Don’t Be Scared, Be Prepared

Do you offer payment plans, especially on your bigger packages?

We are pleased to offer financing and monthly payment plans through Bread Financing. Bread offers instant approvals and will provide payment plans for 3,6, or 12 month periods with NO down payment required and only the last 4 digits of your Social Security Number. In order to see your options, add your item to cart and proceed to checkout or visit our financing page to get your free rate!
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How long will it take to receive my order?
We ship Legacy using FEDEX Ground for standard shipping on all orders in the lower 48 States*. Most orders arrive in 4-6 business days from date of purchase.
* Additional rates apply on orders shipped to Alaska, Hawaii, Puerto Rico and APOs.*

** During high demand times, know that shipping times may increase. Please ask a representative current shipping times if you have a date sensitive order. **

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How can I get info about my order/ shipping time?

You can get information on your order and estimated shipping time by emailing legacyfood@sunoven.com
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Do you offer international shipping?
We do not offer shipments outside of the United States.
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What is your return/cancellation policy?

If for any reason you are unsatisfied with the products received from us you can initiate a return for most unused items within 30 days of delivery.*

Before returning any Legacy Food Storage product you must contact us at legacyfood@sunoven.com

1. All products must be returned in original packaging and in new condition unless already damaged upon original delivery.

2. If items were damaged or defective upon original delivery we will refund or replace your order, including shipping fees, and will arrange for FedEx to pick up the products from your home.

3. Items that are refused or undeliverable are eligible for a refund covering the total amount of products ordered, but the customer will be responsible for both delivery and return shipping costs.

4. After Legacy Food Storage receives a return we will inspect the items and issue a refund, replacement, or credit based on the reason for the return and the condition of the products.

*Please note that all returned orders are subject to a $10 or 5% restocking fee, whichever is greater.

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Are there any limitations or restrictions on coupon usage?
Coupons are intended to be a limited time only, special offer for our customers. Coupons cannot be combined with other offers, coupons, sales, or promotions unless specifically stated. Most coupons are a one-time use only coupon, monitored by the email address that is used with the purchase.
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How Does Free Shipping work?
If you live in the lower 48 states of the USA and make a purchase, your entire order will be shipped to you free of charge. Alaska, Hawaii, and Puerto Rico residents will be charged extra due to the added expense to ship to these locations
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Do you offer any vegetarian products?
Most of the meals on this site are vegetarian friendly, the only exception being our selection of freeze dried meats. Legacy Premium decided to eliminate meats from their meal offerings in order to maintain nutritional value for longer periods of time while being stored.  Real meat contains fatty oils and amino acids, which break down over time and can lead to loss of taste and nutrition. So not only are our meals vegetarian friendly, but they taste great and will last for years to come without the need to rotate them
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What kind of packaging does Legacy Premium come in?
Legacy Premium Food Storage comes in six-serving Nitrogen flushed Mylar pouches with an Oxygen Absorber placed inside. With this unique process of double protection against residual oxygen levels, Legacy Premium pouches have way less than 2%, the bare minimum standard level of oxygen for long-term food storage. The pouches are then stored in stackable, heavy-duty , BPA-free polyethylene buckets that are perfect for storage. Each bucket has convenient handles or grips that makes it easy to transport and weighs less than 40 pounds. The buckets also provide protection from water damage and rodents.
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How much water do I need for a meal?
On average you will need one-cup water per serving. Although not mandatory, hot or boiling water is recommended for preparation.
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What is the best way to store freeze-dried food?
Like any type of food storage, freeze dried food is best preserved when stored in a cool, dark place that maintains a fairly consistent temperature
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How long can Legacy Premium meals be stored?
When kept in optimum conditions as outlined above, freeze dried food can be stored safely and securely up to 25 years with no need for rotation.
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What is the right amount of food storage to purchase?
Start by creating a food storage plan based on the needs of your family, which will vary depending on the level of preparedness you’re looking to obtain. Since the requirements of each household are different, utilize our Food Storage Calculator along with your plan to help you identify the best options
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How heavy are the food storage packages?
In order to help you understand how much each package weighs in preparation for moving and storing your food storage purchase, each item has a total package weight on the product detail page. Listed as “Total Package Weight”, “Package Weight” or “Total Weight”, these all refer to the complete shipping weight of the product
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