Sun Oven Legal/Shipping Policy

Shipping Policy

Thank you for visiting and shopping at www.sunoven.com. The following are the terms and conditions that constitute our Shipping Policy

Shipment processing time

All orders are shipped between 14-28 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days per the timeframe listed on each product. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout if the product does not apply for free shipping.

Shipment to P.O. boxes or APO/FPO addresses

SUN OVENS does not ship to APO/FPO/DPO addresses. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of shipment.  The SUN OVEN will ship separately from any accessories ordered, so you will receive separate emails with separate tracking numbers.

Customs, Duties and Taxes

SUN OVENS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SUN OVENS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.   Damage claims must be made within 14 days of the receipt of the package or they will be denied.

Please save all packaging materials and damaged goods before filing a claim.

 

Refund Policy

Time 

After purchase, the consumer may return their purchase within 30 days of the date they received the order. After this time, there will be a $40 restocking fee. The Consumer is responsible for the cost of return shipping.

Method Of Refund 

After receiving the returned item, a refund will be sent to the same card or form of payment that was used for the purchase.

Product Condition 

The product has to be in the same condition as when purchased. The item can be in the same box or a similar box as shipped, as long as the address and information are supplied with the box.

Refund Contact Info

For a refund on your purchase, simply go to the contact form on our website or send an email to info@sunoven.com and provide your shipping, name, and contact information.

 

Legal

For a complete summary of our privacy/terms policy, visit our policy page

Sterilization

All sterilization that is done using the SUN OVEN, such as medical tools, canning jars, etc requires knowledge and training. We don’t recommend sterilizing any item without proper knowledge about the process. From sterilization to pasteurization, SUN OVENS recommends having top knowledge about this process prior to attempting it.

Cooking/ pasteurizing water

SUN OVENS does not condone improper cooking when utilizing the SUN OVEN. Cooking, pasteurization, and sterilization when using the SUN OVEN is strictly the responsibility of the consumer. We are not responsible for the way any consumer uses the SUN OVEN.

Content Use

SUN OVENS is responsible for all content on the page, whether a made page or a comment a consumer places on the website. SUN OVENS is the owner of all content and no party may use any photo, video, or text content without the permission of SUN OVENS.

Warranty

To submit a claim, visit our contact page

Make sure to register your Sun Oven before submitting your claim.

All registered SUN OVENS have a 15-year full warranty.

  • Comes with the manufacturer’s 15-year Warranty
  • The reflectors are warranted for 15 years to remain reflective and not rust or corrode.
  • The gasket is warranted for 15 years against failure or cracking.

Changes to our Privacy Policy

We will post any changes to our Legal Page on this web page, and the revised version will be effective when it is posted. Please look at the top of this page for the last updated date.

Unenforceable provisions

If any provision of this website disclaimer is or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify SUN OVENS International and undertake to keep SUN OVENS International indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by SUN OVENS International to a third party in settlement of a claim or dispute on the advice of SUN OVENS International’s legal advisers) incurred or suffered by SUN OVENS International arising out of any breach by you of any provision of these terms and conditions.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the State of Illinois, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of the State of Illinois.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us by email at info@sunoven.com or by USPS mail addressed as follows:

SUN OVENS INTERNATIONAL, INC.

418 Wilkesboro Blvd, Unit 1

Wilkesboro, NC  28697

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